Terms and conditions

Payment

You will receive a confirmation/invoice (usually by e-mail) if you book a trip at Olympia Travel B.V. and we have confirmed this reservation. This invoice will clearly describe what you have booked. Carefully check whether this information corresponds with your reservation (start dates, names, etc.).

The invoice amount is broken down into a deposit and a remaining payment. The deposit is the basic trip amount plus surcharges for the trip or package. The premiums of the concluded insurances, as well as the reservation costs and calamity fund costs must be paid in full and at the same time as the deposit.

The following payment conditions apply to booking a trip at Olympia Travel B.V.:

  • The down payment must be paid no later than 15 days after the invoice date.
  • 15% of the trip amount (20% of the trip amount for all flight and own-transport holidays).

The remaining amount must be paid no later than 42 days before the start date of the trip or package.

The entire invoice amount must be paid immediately for reservations made within 42 days before the start date.

Changing your reservation

If you want to make any changes after your reservation has been confirmed and you have received an invoice, € 30 in change costs + any additional cost (depending on the change) will be charged and you will receive a new confirmation/invoice.

Cancelling your reservation

If an agreement is cancelled, the traveller will owe the following cancellation costs, in addition to any due reservation costs and the cancellation insurance premium:

  1. In case of cancellation up to the 42nd day (excluding) before the start date: the down payment
  2. In case of cancellation after the 42nd day (including) up to the 28th day (exclusive) before the start date: 35% of the trip amount.
  3. In case of cancellation after the 28th day (including) up to the 21st day (exclusive) before the start date: 40% of the trip amount.
  4. In case of cancellation after the 21st day (including) up to the 14th day (exclusive) before the start date: 50% of the trip amount.
  5. In case of cancellation after the 14th day (including) up to the 5th day (exclusive) before the start date: 75% of the trip amount.
  6. In case of cancellation after the 5th day (including) before the start date: 90% of the trip amount.
  7. In case of cancellation on the start date or later: the full trip amount.

Quality control

Despite all the care and attention paid by Olympia Travel B.V. to its trips, it may not (fully) meet your expectations. It is important that you first share your complaint with the driver, travel guide and/or hotel operator and discuss it with them to ensure a solution can be found at the location (during the holiday). It is important that you fill out a complaints form together with the involved parties.

If your complaint has not been resolved to your satisfaction, it must be sent to Olympia Travel B.V. in writing with substantiation by e-mail or regular mail within two months of the end of the trip. Complaints mentioned in the survey review system will not be accepted as complaints, as well as any complaints made through social media.

If a complaint is not submitted on time and in accordance with the above conditions, it will not be accepted unless you (the traveller) cannot reasonably be held responsible for this. Olympia Travel B.V. will inform you in writing of this.

Olympia Travel B.V. will confirm its reception of your complaint and will provide a written and substantive response within one month after receiving the complaint.

 

 

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